FAQ & Candle Care
Candle Care
Wood Wick Candle Care
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Before lighting, ensure the wick is 1/8" in length above the surface of the wax.
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Let candle burn long enough that the melted wax pool reaches all the way to the edges of the container (this may take a few hours).
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If the wick does not stay lit, allow the melted wax to cool, than pinch off the charred portion of the wick (or use a wick trimmer or nail clipper).
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Keep in mind, sometimes a wood wick will not be a raging flame, it may just be a small flame and that's okay!
Candle Care
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Before lighting, ensure the wick is 1/4" in length above the surface of the wax.
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Let candle burn long enough that the melted wax pool reaches all the way to the edges of the container (this may take a few hours).
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"Mushrooming" may occur with your wick after each burn. To ensure the wax stays clean and soot free, trim the wick before each lighting.
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Keep candle out of reach of children and pets, and away from any flammable material.
FAQ
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Do you offer gift wrapping or special packaging?Our candles come in elegant, ready-to-gift packaging, but we do not offer additional gift wrapping services.
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Can I return or exchange my candle?We accept returns or exchanges within 30 days of purchase, provided the candle is unused and in its original packaging.
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Do you offer custom scents?Yes, we offer custom scents for special orders or events. Please contact us for more details.
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Are your candles eco-friendly?Yes, our candles are made with sustainable materials and are free from harmful chemicals.
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How do I properly care for my candle?To ensure a clean burn, trim the wick to 1/4 inch before each use and avoid burning the candle for more than 4 hours at a time.
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Are your candles safe for pets?Our candles are made with non-toxic ingredients, but we recommend keeping them out of reach of pets and never leaving a burning candle unattended.
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What are your candles made from?Our candles are crafted from high-quality, natural ingredients like soy wax.
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What is the shipping cost and time frame?We offer flat-rate shipping on all orders, with an estimated delivery time of 3-5 business days depending on your location.
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Do you offer bulk orders for events or businesses?Yes, we offer bulk orders for weddings, events, and businesses. Please reach out for a custom quote.
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How long do your candles burn?Our candles have a burn time of approximately 40 hours, depending on the size and type.