Store Policy
Customer Care
At Sterling + Main, we strive to ensure that your shopping experience is seamless and enjoyable. Orders are processed within 1-3 business days, with shipping rates calculated at checkout based on the destination and order size. Currently, we only ship within the United States and do not offer international shipping. If you're not completely satisfied with your purchase, you may return or exchange it within 14 days of receiving your order. To be eligible, items must be unused and in the same condition as when you received them. Please note that custom orders are non-refundable, and return shipping costs are the responsibility of the customer unless the item is defective or damaged. Orders can be canceled within 24 hours of purchase; after this period, cancellations are not possible as your order may have already been processed. If you receive a damaged or defective item, please contact us immediately with photos, and we will arrange for a replacement or refund. For any questions or concerns, feel free to reach out to our customer service team.
Privacy & Safety
At Sterling + Main, we value your privacy and are committed to protecting your personal information. We collect only the necessary information, such as your name, email, shipping address, and payment details, to process your orders and enhance your shopping experience. We use SSL encryption to safeguard your data during transactions and do not store payment information after processing.
We will never sell or rent your personal information to third parties. Your data may be shared with trusted service providers who help us operate our business, under strict confidentiality agreements.
You can access, update, or request the deletion of your information at any time by contacting us. We may update this policy as needed, so please review it periodically.
Payment Methods
Sterling + Main offers a variety of secure payment options to ensure a convenient shopping experience. We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as payments through PayPal. All transactions are processed securely using SSL encryption to protect your payment information.